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Terms & Conditions
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Benchmarking Facilities Costs to ‘Industry Norms’ –  there is no ‘Quick  Fix’!  by Bernard Williams FRICS

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Facilities Benchmarking and Cost Prediction Program


Terms & Conditions

In order to allow us to provide you with access to and use of our website at (the 'Site') and to provide all associated services (the 'Services'), we need to gather certain personal information relating to you, such as your name, company name, address, telephone number, fax number and e-mail address ('Personal Data'). We will also issue to you a username and password for the use of the Site, which will also be comprised in your Personal Data.

We take the privacy and protection of your Personal Data seriously. We have notified our use and processing of this data in accordance with the requirements of the Data Protection Act 1998 and our storage, processing and disclosure of that information is carried out in accordance with the Act and other applicable legal requirements. Our notification record may be viewed at

We will process your Personal Data in order to comply with any relevant requests you make and to provide access and use of our Site and Services. We shall also use your Personal Data in order to personalise our service to you, to send you the regular updates which are an important part of the Services, to maintain records and accounts, administer your membership and to compile statistical analyses relating to the use of the Site and/or the Services.

From time to time, we may wish to provide you with information about new services or special features we consider may be of interest to you. We shall take your ongoing use of the Site and/or the Services as indication of your consent to receiving this information, unless you withdraw your consent at any time. You may do so by sending an e-mail entitled "No Mail" to

>We may also provide you with information about third party goods or services we consider may be of interest to you. If you wish to stop receiving this information, please send an e-mail entitled "No Third Party Mail" to

We do not disclose your Personal Data to any third parties, unless required to do so by regulation or law, and should this change we will seek your prior consent before allowing any such disclosure.

You may view the Personal Data we hold on you via your account on our Site and you may also update or change your data there or by contacting us at If you wish to have any of your Personal Data removed from our databases, you may do so by sending us an e-mail requiring the same to However, you should be aware that these steps may prevent or restrict our ability to provide you with access to or use of the Site or the Services.

We use cookies as part of our provision of the Site and/or the Services. In doing so, we gather statistical information relating to use of our Site, which in turn allows us to develop and enhance the same. Said cookies do not contain any of your Personal Details. Should you wish to withdraw your consent to our use of cookies, you may do so by e-mailing for instructions but you should be aware that this may have an adverse effect on your use of the Site and/or Services and the relevance of any information you receive.